CLARITO Return Policy
Within 30 days of delivery, if for whatever reason you are not completely satisfied with your CLARITO product, please let us know. We will arrange and pay for return shipping to one of our listed warehouses.
Within 14 days of receipt of the product at one of our warehouses, your total payment for the product will be refunded to you via the method of payment made during checkout.
There is no minimum trial period. If the product is not right for you on the first day, you can start your return on the first day.
There is no subscription. CLARITO does not require a subscription, a service plan, or any recurring payment. You are not enrolled in anything when you buy one, and there is nothing to cancel.
What we cover
- Return shipping is on us. We send you a prepaid label. You do not pay to send it back.
- Original packaging is preferred but not required. We will accept a return in any packaging that gets the product back to us undamaged.
- You can open it and use it. This is a device you cannot evaluate without trying, so we expect it to be used. Normal use does not affect your right to return.
Gifts
If you received CLARITO as a gift, you can return it yourself. You do not need the buyer's order number and you do not need to involve them.
Email us at support@clarito.com with the serial number on the back of the device, or a photo of it, and we will locate the order. You may choose a refund to a gift card, or a replacement. If you would prefer the original purchaser not be notified, tell us and we will not contact them.
Limitations
The following limitations are imposed on returns of products:
(a) To be eligible for a return you must have purchased from us or received the product as a gift from someone who purchased from us. Products purchased from unauthorised resellers or third party marketplaces are not eligible for return to us. To complete your return we require proof of purchase, a gift receipt, an order number, or the device serial number.
(b) Returns must be initiated within 30 days of delivery. After 30 days, your CLARITO product is still covered by the 12 month Warranty against defects. See our Warranty page.
(c) We cannot accept returns of products that have been deliberately damaged, disassembled, modified, or that show damage caused by liquid immersion or misuse. Where a product is returned in this condition we will contact you before making a decision, and we will return it to you at our cost if you would prefer that to a partial refund.
(d) Where a promotional item, bundle discount or free accessory was supplied with the returned product, either return the promotional item with it or we will deduct its stated value from your refund.
Damaged, faulty or wrong item
If your product arrives damaged, faulty, or is not the item you ordered, contact us at support@clarito.com within 30 days and we will replace it or refund it in full, including all shipping costs, at your election. You are not required to return a product that arrives destroyed in transit. A photograph is sufficient.
Nothing in this policy limits your rights under applicable federal or state consumer protection law, including the Magnuson-Moss Warranty Act and applicable state implied warranty laws.
Refund timing
We will process all refunds back to the original payment method. Depending on your bank or card issuer, it may take a further 5 to 10 business days for the refund to appear on your statement.
If you purchased using a buy-now-pay-later or interest-free finance option, extra charges may apply from your provider, and refunds are processed according to that provider's terms.
Where your order ships from and what you pay
We are committed to telling you this before you buy, not after:
- Orders ship from within the United States.
- Typical delivery time is 8 to 14 business days from the date your order is placed, covering order processing and transit.
- There are no customs duties, import fees or brokerage charges for orders delivered within the United States. The price you see at checkout is the price you pay.
How to start a return
Email support@clarito.com with your order number, or the device serial number if it was a gift. We will reply within one business day with a prepaid shipping label and instructions.
CLARO LLC
2123 S Priest Dr, Tempe, AZ 85282, USA
Last updated: 7 April 2026
